Frequently Asked Questions (FAQs)
Frequently Asked Questions â Plantora
ðŋ 1. Are your plants healthy?
Yes. Every plant is carefully selected, inspected, and packed before dispatch to ensure it reaches you in healthy condition.
ðĶ 2. How are the plants packed?
Our plants are packed securely using protective packaging to minimize movement during transit and help them arrive safely.
ð 3. How long will delivery take?
Most orders are delivered within:
- Metro Cities: 2â5 Business Days
- Other Locations: 3â7 Business Days
Delivery times may vary depending on your location and courier service.
ð§ 4. When should I water my plant?
Water your plant only when the top layer of soil feels dry. Avoid overwatering, as it can lead to root rot.
âïļ 5. Where should I keep my indoor plant?
Most indoor plants prefer bright, indirect sunlight. Avoid placing them under harsh afternoon sun unless the plant specifically requires full sunlight.
ðŠī 6. Should I repot my plant after delivery?
Yes. If your plant is supplied in a nursery pot or net pot, we recommend repotting it into a suitable pot with a well-draining potting mix after it has adjusted for a day or two.
ðą 7. What is Vermicompost?
Vermicompost is a natural organic fertilizer made from earthworm castings. It improves soil fertility, supports root growth, and promotes healthier plants.
ðĨĨ 8. What is Cocopeat?
Cocopeat is made from coconut husk fibers. It helps retain moisture, improves soil aeration, and supports healthy root development.
ðū 9. Are your seeds fresh?
Yes. All Plantora seeds are freshly packed and selected to provide good germination under suitable growing conditions.
ðŦ 10. Do you accept returns or replacements?
No. Due to the perishable nature of live plants and gardening products, Plantora does not accept returns or offer replacements. Please review our Return & Refund Policy before placing your order.
â 11. Can I cancel my order?
Yes, but only before your order has been dispatched. Once shipped, orders cannot be cancelled.
ð 12. Do you deliver across India?
Yes. We deliver to most serviceable PIN codes across India.
ðŋ 13. Why do plants sometimes lose a few leaves after delivery?
Plants may experience mild transit stress during shipping. A few yellow or dropped leaves are normal, and most healthy plants recover with proper care.
ðģ 14. Which payment methods do you accept?
We accept secure online payments through our payment gateway, including UPI, debit cards, credit cards, net banking, and other supported payment methods.
ð 15. How can I contact Plantora?
If you have any questions, feel free to contact us.
ð§ Email: ashwinitimbadia@gmail.com
We aim to respond within 24 hours.
Still Have Questions?
We're always happy to help! If you need assistance with your order, products, or plant care, please email us at ashwinitimbadia@gmail.com, and our team will get back to you as soon as possible. ðŋ