Shipping Policy

Shipping Policy – Plantora

Thank you for shopping with Plantora. We take great care in packing every order to ensure your plants and gardening products reach you in the best possible condition.

📦 Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Once your order is dispatched, you will receive a tracking link via email or SMS (where applicable).

🚚 Delivery Timeline

Estimated delivery time:

  • Metro Cities: 2–5 Business Days
  • Other Cities & Towns: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery times may vary due to weather conditions, courier delays, or other unforeseen circumstances.

🌿 Plant Packaging

At Plantora, every plant is packed with extra care to minimize movement during transit.

Our packaging is designed to:

  • Protect roots and foliage
  • Reduce transit stress
  • Help plants arrive in healthy condition

As live plants are natural products, slight variations in size, color, or leaf condition may occur.

📍 Shipping Coverage

We currently deliver across most serviceable locations in India.

If your PIN code is not serviceable, we'll notify you and process a full refund if payment has already been made.

📦 Order Tracking

Once your order has been shipped, you'll receive a tracking ID via email or SMS (where available).

You can use the tracking details to monitor your shipment until delivery.

🌱 Upon Receiving Your Plants

To help your plants recover after transit:

  • Unpack them as soon as possible.
  • Repot them if recommended.
  • Water only if the growing medium is dry.
  • Place them in bright, indirect sunlight for 2–3 days before exposing them to stronger light.

Some minor leaf drop or temporary stress is normal after shipping, and most healthy plants recover with proper care.

🚫 Incorrect Address

Please ensure your shipping address and contact number are correct before placing your order.

Plantora is not responsible for delays or failed deliveries due to incorrect or incomplete shipping information.

📧 Need Help?

If you have any questions about your shipment or need assistance with your order, please contact us:

Email: ashwinitimbadia@gmail.com

We aim to respond to all customer inquiries within 24 hours.

Thank you for choosing Plantora. We appreciate your trust and look forward to helping you grow a greener space! 🌿